Privacy Policy

1. Introduction

SHAMS AL MAHA IT SOLUTIONS L.L.C ("Shams Al-Maha", "we", "us", "our") respects your privacy. This policy explains what information we collect through shamsalmaha.ae, how we use it, and the choices you have.

2. Information We Collect

Information you provide

When you fill out our contact form, request a consultation, or email us, you may share: name, email, phone number, company name, project details, and any other information you choose to include in your message.

Information collected automatically

When you visit shamsalmaha.ae, our hosting provider may log standard request data including IP address, browser type and version, pages visited, and approximate location derived from IP. We use Google Fonts, Font Awesome, and AOS via CDN, which may receive your IP address as part of standard delivery.

3. How We Use Your Information

• To respond to your enquiries and quote requests
• To deliver services you have engaged us for
• To follow up on conversations started with us
• To improve our website and the relevance of our offerings
• To comply with legal and regulatory obligations in the UAE

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers who help us operate the site (e.g., hosting provider, form submission processor FormSubmit.co)
• Authorities if required by UAE law, court order, or to protect rights and safety

5. Data Retention

Enquiries and messages are retained for up to 24 months unless you request earlier deletion. Project records are retained as long as required for the engagement plus seven years for regulatory and audit compliance under UAE law.

6. Your Rights

You may at any time:

• Request a copy of personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for future communications

To exercise any of these rights, email us at shamsalmahallc@gmail.com.

7. Cookies

This website uses minimal technical cookies necessary for navigation and may use analytics cookies in future. We will update this policy and request consent if cookie use changes materially.

8. Security

We use industry-standard practices to protect your data — encrypted transit (HTTPS), access controls, and secure credential storage. No system is perfectly secure; you share information at your own risk, and we will notify you if a breach affects your data.

9. Children's Privacy

Our services are intended for businesses, not children under 18. We do not knowingly collect data from minors. If you believe we have collected data from a minor, contact us and we will delete it.

10. Changes to This Policy

We may update this policy periodically. The "Effective Date" at the top reflects the latest revision. Material changes will be highlighted on our website.

11. Contact

Privacy questions or requests can be sent to:

Email: shamsalmahallc@gmail.com
Phone / WhatsApp: +971 54 362 1625
Address: Office 103, Gold Land Building, Deira, Dubai, UAE